Melbourne Airport Guide (MEL)

Melbourne Airport

Locked Bag 16, Gladstone Park, Victoria 3043, Australia

MEL

61

(03) 9297 1600

(03) 9297 1886

Via the airport's website

www.melbourneairport.com.au

4

GMT + 10 (GMT + 11 from last Sunday in October to first Sunday in April)

The airport is located 25km (15 miles) northwest of Melbourne.

Major expansions and upgrades are under way at the International Terminal T2, with completion scheduled for 2012.

The terminals are all located within the same complex and are linked by walkways.

From Melbourne city centre, take the CityLink toll road; this becomes the Tullamarine Freeway, which leads to the airport.

The airport has both long- and short-term car parks, as well as two Business Park facilities. All operate daily 24 hours. Short-term parking is located in the multi-storey car park immediately in front of the passenger terminals, connected by covered walkways. A free shuttle bus runs from the long-term parking lot to terminals, daily 24 hours. The multi-storey car park Business Park South offers undercover parking with direct access to the terminal via sheltered walkways. For parking information, see the airport's website, which gives comprehensive details of the facilities available, maps and tariff information.

Companies include Avis, Budget, Delta, Europcar, Hertz and Thrifty; they have information desks in the South Terminal and offices on the ground floor of the short-term car park.

Road: Bus: SkyBus (tel: (03) 9335 2811; website: www.skybus.com.au) operates daily 24 hours between the airport and the city centre. A number of public bus services connect the airport with destinations around Melbourne. Information on routes served and schedules is available from the information desks in the terminal building or from the contact details listed on the airport's website.
Taxi: Taxis are available from the ground floor level of the terminal building, in front of the South Terminal and the Qantas Terminal (journey time into Melbourne - 30 minutes).

The airport operates a Travellers Information Desk (tel: (03) 9297 1805), located in the International Terminal Arrivals area, which is open at all times during flight operation hours. There is also an information desk in the Departures area.

Money and communications: Bureaux de change and ATMs are located in the International Terminal. Internet is available in the International Terminal Departures area, before security.
Eating and drinking: A variety of cafés and restaurants are available throughout the airport.
Shopping: Airport shopping includes duty-free in the International Terminal, including nine speciality GST-free stores and the Downtown Duty-Free outlets, open daily.
Luggage: Left-luggage facilities are available in the International Terminal Arrivals hall. Terminal 1 lost property issues (tel: (03) 8336 4100), are dealt with separately from those in the rest of the airport, which are handled by the Travellers' Information Desk (tel: (03) 9297 1805.
Other facilities: Showers are available in the International Terminal Departures area. Baby-change facilities are available throughout the airport. There is also a prayer room and a medical practice in the International Terminal.

Conference facilities, meeting and boardrooms, and a fully serviced business centre are provided by the Hilton Melbourne Airport (tel: (03) 8336 2000; website: www.hilton.com), and by the Holiday Inn Melbourne Airport (tel: (03) 9933 5111; website: www.ichotelsgroup.com) There is also a number of airline lounges for departing passengers.

Wheelchair-accessible toilets, travelators and lifts are provided throughout the airport. Wheelchairs are available via the airlines on request; passengers should inform their airline in advance or contact the Travellers Information Desk (tel: (03) 9297 1805). There is a text telephone on the ground floor of the International Terminal, in the Arrivals area. Disabled parking is available.

The Hilton Melbourne Airport (tel: (03) 8336 2000; website: www.hilton.com) has direct pedestrian access to the South Terminal and International Terminal. The Holiday Inn Melbourne Airport (tel: (03) 9933 5111; website: www.ichotelsgroup.com). is also close to the terminals. Motel Formule 1 Melbourne Airport (tel: (03) 8336 1811; website: www.formule1.com.au) is a short walk away, on Caldwell Drive; rooms are charged at a standard rate and can accommodate up to three people. Other accommodation in and around Melbourne can be booked through the information desk (tel: (03) 9297 1805).