Stansted Airport Guide (STN)

London Stansted Airport

Enterprise House, Bassingbourne Road, Essex CM24 1QW, UK

STN

44

0870 000 0303

None

Via the airport's website

www.stanstedairport.com

1

GMT (GMT + 1 from last Sunday in March to last Sunday in October)

The airport is located 48km (30 miles) northeast of London.

A 5,900 sq m terminal expansion, featuring new immigration, luggage and customs halls for international Arrivals, is scheduled to open in the summer of 2008.

The airport is situated next to junction 8 of the M11 motorway, less than 20 minutes away from junction 27 of the M25 motorway and is easily accessible from London.

There are short-, mid- and long-term car parks, with short-term parking located very close to the terminal building. Pre-booking is available (website: secure.baa.com/baa/). Regular coaches transfer passengers from the mid- and long-term car parks to the terminal. For long-term car parking, contact Pink Elephant (tel: 0870 850 2825; website: www.pinkelephantparking.com) book online via the airport’s website. Parking for motorcycles is free in the designated (D) zone of the long-stay car park.

Companies represented include Avis, Budget, Europcar, Hertz and National. Booking desks are situated between Departures and International Arrivals.

Rail: The station is located directly below the terminal building. The Stansted Express rail service (tel: 0845 850 0150; website: www.stanstedexpress.co.uk) runs direct to London Liverpool Street Station, stopping at Tottenham Hale for connections to the West End. Central Trains (tel: (0121) 634 2040; website: www.centraltrains.co.uk) operates services via Cambridge and Leicester to Birmingham. For train times and fares, call National Rail (tel: 0845 748 4950; website: www.nationalrail.co.uk).
Road: Bus and coach: There are National Express (tel: 0870 580 8080; website: www.nationalexpress.com) coach services to London Victoria (A6), London Liverpool Street and London Victoria (A7), Stratford (A9) and other destinations. Easybus (website: www.easybus.co.uk) provides regular connections to London Baker Street for which bookings can be made online. The Terravision Express Shuttle (tel: (01279) 680 028; website: www.terravision.eu) provides a non-stop service to London Victoria. Other services are available. The coach station is located in front of the terminal forecourt. Contact Traveline (tel: 0871 200 2233; website: www.traveline.org.uk) for further information.
Taxi: Checker Cars (tel: (01279) 661 111; website: www.checkercars.com) operates services to London and elsewhere, departing from outside the terminal building.

Information on parking, transportation, shopping and flights is available (tel: 0870 000 0303). An information desk is located in the International Arrivals area. Courtesy telephones are situated around the terminal, with a direct link to the information desk.

Money and communications: ATMs, bureaux de change and an Internet exchange with wireless Internet are available, along with post boxes. Wireless Internet access is also available throughout the terminal.
Eating and drinking: There are various restaurants, cafés and bars, including a 24-hour coffee bar.
Shopping: There are numerous shops throughout the terminal, as well as duty-free outlets. A free shopping collection service is available for passengers travelling within the EU (tel: (01279) 662 546).
Luggage: There is a left-luggage facility (tel: (01279) 663 213) and a lost property service (tel: (01279) 663 293).
Other facilities: There is a multi-faith chapel, baby changing areas and showers.

The United Business Centre (tel: 0870 049 3333; website: www.unitedbusinesscentres.co.uk) conference facility, with rooms for up to 30 people, is a short drive from the terminal, courtesy cars are available, and it is open Mon-Fri. The Hilton London Stansted (tel: (01279) 680 800; website: www.hilton.co.uk), located at the airport, offers a courtesy bus link to/from the terminal, and has meeting rooms for up to 250, plus a fully serviced business centre. The Radisson SAS (tel: (01279) 661 012; website: www.stansted.radissonsas.com) hotel is two minutes via a covered walkway from the terminal building, and can cater for meetings with up to 400 delegates. Business lounges are available and are bookable via the airport website.

There are wheelchair-accessible toilets throughout the airport, hearing loops and TDD telephones. All telephones are fitted with induction couplers. Reserved seating and parking are provided; courtesy transfer shuttles are wheelchair-accessible. Ramps, lifts and elevators link all levels of the terminal building, including the station. Passengers requiring wheelchair and assistance boarding the aircraft should contact their airline prior to travel. All trains serving London Stansted Airport are equipped with facilities for disabled passengers; many coaches are not and passengers should check with the individual service providers. Information is available (tel: 0870 000 0303; Minicom tel: (01279) 663 725).

The Hilton London Stansted (tel: (01279) 680 800; website: www.hilton.co.uk) is located at the airport, as is the 500 room Radisson SAS (tel: (01279) 661 012; website: www.stansted.radissonsas.com) which is two minutes via a covered walkway from the terminal building. The Express by Holiday Inn (tel: (01279) 680 015; website: www.ichotelsgroup.com), the DeSalis Hotel (tel: (01279) 817 821; website: www.desalishotels.com) and the Stansted Airport Motel (tel: (01279) 871 777; website: www.thestanstedmotel.co.uk) are also within 3km (2 miles) of the airport.