Heathrow Airport Guide (LHR)

London Heathrow Airport

234 Bath Road, Hayes, Middlesex UB3 5AP, UK

LHR

44

0870 000 0123

None

None

www.heathrowairport.com

5

GMT (GMT + 1 from last Sunday in March to last Sunday in October)

The airport is located 24km (15 miles) west of London.

A new Terminal 5 opened for business in March 2008. A dedicated microsite has been launched to introduce the new terminal, which is the new home for British Airways. To view, please click on www.heathrowairport.com/t5

Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminals 4 (journey time - 8 minutes) and 5 (journey time - 12 minutes), which are located on the south and west sides of the airport respectively, is free on the Heathrow Express train.

Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Numerous car parking options are available. Each terminal has its own short-stay parking lot, operated by the airport itself, which also provides the Parking Express long stay car park. Bookings can be made via the airport website (tel: 0870 850 2825; website: www.heathrowairport.com). Long stay car parks are offered by a number of operators, including NCP (tel: 0870 606 7050; website: www.ncp.co.uk), Purple Parking (tel: 0845 450 0808; website: www.purpleparking.com), and Q-Park (tel: 0870 013 4787; website: www.q-park.com) The Airport Parking Shop (website: www.airport-parking-shop.co.uk) is a convenient way to compare prices between operators and pre-book at discounted prices. Business and valet parking is also bookable through the airport website. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Valet parking is available at all five terminals; CPS provides chauffeured parking, again bookable through the airport website. Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.

Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.

Rail
Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: 0845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London Victoria Station, served by the National Express service (see below), passengers can connect with mainline train services to the south and east of England. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: 0845 748 4950; website: www.nationalrail.co.uk).
Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London (journey time - 50 minutes). For more information, call the Underground travel information line (tel: (020) 7222 1234; website: www.tfl.gov.uk/tube).

Road
Bus: Numerous local buses stop at the central bus station and Terminals 4 and 5. Bus services include National Express (tel: 0870 580 8080; website: www.nationalexpress.com) from all five terminals to London Victoria coach station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: 0870 608 2608).
Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: 0870 580 8080; website: www.nationalexpress.com) is the major service provider.
Taxi: London's licensed black cabs serve London Heathrow Airport and are available outside all the terminals.

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Wireless Internet access is available in the Departures lounges of all terminals.
Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport.
Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions.
Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (020) 8745 7727).
Other facilities: These include a chapel, showers, a visitor centre (tel: (020) 8745 6655) and a health centre (tel: (020) 8745 7047).

The Travelex Business Centre, in the Queen’s Building between terminals 1 and 2 (tel: (020) 8759 2434, website: www.travelex.co.uk) offers 19 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.

Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (020) 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (020) 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (020) 8745 6011/5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (020) 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

The Hilton Heathrow (tel: (020) 8759 7755; website: www.hilton.co.uk) is a short walk over a bridge from Terminal 4. Nearby hotels include the Jury's Inn Heathrow (tel: (020) 8266 4664; website: www.jurysdoyle.com), Marriott London Heathrow (tel: (020) 8990 1100; website: www.marriott.com), Novotel London Heathrow (tel: (01895) 431 431; website: www.novotel.com), Radisson Edwardian Heathrow (tel: (020) 8759 6311, website: www.radisson.com), Premier Travel Inn (tel: 0870 607 5075; website: www.premiertravelinn.com), Crowne Plaza London Heathrow (tel: 0870 400 9093; website: www.ichotelsgroup.com) Renaissance Heathrow (tel: (020) 8897 6363, website: www.marriott.com), Thistle London Heathrow (tel: 0870 333 9108; website: www.thistlehotels.com), Park Inn Heathrow (tel: (020) 8759 6611; website: www.rezidorparkinn.com) and the Sheraton Skyline Hotel and Conference Centre (tel: (020) 8759 2535; website: www.starwoordhotels.com). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2, 3 and 5 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (020) 8759 8797 or 0800 783 4020).