Hong Kong Airport Guide (HKG)

Hong Kong International Airport

HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong

HKG

852

2181 8888

None

Via the airport's website

www.hongkongairport.com

2

GMT + 8

The airport is located 34km (21 miles) northwest of Hong Kong Island.

A new five star, 1,000-room hotel development is scheduled for completion in late 2008, and will be operated by Marriott (website: www.marriott.com). There are plans to increase the airport's runway capacity by 2009 to permit 58 aircraft movements per hour.

A free automated people mover train runs between the east and west halls of Terminal 1 and from the new Terminal 2 to the gates. Electric vehicles can also transport passengers around the terminal for a fee (tel: 2261 2727).

From Hong Kong Island, follow road signs to Western Harbour Tunnel. Once out of the tunnel, drive along the West Kowloon Expressway; follow airport road signs and cross the Tsing Ma Bridge to the airport island. Then continue along North Lantau Highway to reach the airport.

There is one undercover multi-storey car park (car park 4) and three open-air ground level car parks (car parks 1, 2, and 3). Car parks 1, 2 and 4 are short-term, while car park 3 is currently closed for construction work. Part of car park two is designated for long term use during this work. Complimentary 30-minute parking is available in car parks 1, 2 and 4.

Driving is chaotic in Hong Kong, and self-drive car hire is rare. Most people wishing to rent exclusive use vehicles rather than using taxis opt for chauffeur driven cars - these are available from Intercontinental Hire Cars (tel: 2261 2155; website: www.trans-island.com.hk), and Parklane Limousine Service (tel: 2261 0303; website: www.hongkonglimo.com). Both companies have desks in the Arrivals hall.

Rail: The MTR Corportation Airport Express Line (tel: 2881 8888; website: www.mtr.com.hk) operates trains that leave the airport for downtown Hong Kong (journey time - 23 minutes) stopping at Hong Kong and Kowloon stations, where check-in and free porter services are available. The station is located in the Ground Transportation Centre.
Road: Bus: Public buses also leave from the Ground Transportation Centre and from near car parks 1 and 2. Buses are operated by Citybus (tel: 2873 0818; website: www.citybus.co.hk), Long Win (tel: 2261 2791; website: www.kmb.com.hk) and New Lantao (tel: 2984 9848; website: www.newlantaobus.com). There are 11 Airbus routes to various parts of Hong Kong, including North Point Ferry Pier, Hung Hom station and Lam Tin station. Frequent external bus services are also available. Night buses take over after 2400. There are also six airport shuttle routes and a 24-hour Discovery Bay Airbus service, operated by DB Transit (tel: 2987 0208).
Coach: Cross-border coaches run by five operators offer regular services between the airport and major Guangdong cities in mainland China. A valid travel document for entry to mainland China is required.
Taxi: Taxis are readily available from the Ground Transportation Centre next to the passenger terminal. There are separate queues for various services; urban taxis are red and serve almost all destinations in the city, New Territories taxis are green, and Lantau taxis are blue.
Water: The SkyPier (tel: 2215 3232) provides high-speed ferry services between the airport and six points in the Pearl River Delta (DongGuan Humen, Macau, Zhuhai Jiuzhou, Zhongshan, Shenzhen Fuyong and Shenzhen Shekou). Tickets are available from the ferry transfer desk in the arrivals hall before travel. A bus service runs from the the airport to the piers.

The Customer Service Centres can be found in the Departures check in hall and in the arrivals hall, open daily 0530-2400. Multi-media booths are located in the East, West and Arrivals halls, with interactive information and a touch-screen map. There are dozens of 24-hour help phones located throughout the terminal. Information in English is available (tel: 2181 0000).

Money and communications: There is a bank, and several bureaux de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Free wireless Internet is available throughout the terminals. A Cyber Break Café is located in the northwest concourse and some 170 PowerPhones for Internet access can be found in the terminal and Ground Transportation Centre.
Eating and drinking: There are more than 150 food and drink outlets, including an Irish pub in the Arrivals hall.
Shopping: Shops including gift and duty-free are available in both terminals. There is a 24-hour convenience store in the Arrivals hall. A pre-order and pick-up service for duty-free products is available.
Luggage: Trolleys are available at all passenger drop-off points. A porter service operated by WFS (tel: 2261 2727), which also offers a home baggage pickup and delivery service, (tel: 2122 9813), is available at various points, including outside the Departures hall and the baggage reclaim hall. An excess baggage shipping service is also available at aisle K, before check in (tel: 2769 8681). A left-luggage facility is also available in the Arrivals hall (tel: 2261 0110). Lost and found services are available at the customer service centre, the airport police report centre and via the help phones; there is also a lost and found office on level 6 of the terminal (tel: 2182 2018).
Other facilities: There is a medical centre on level 6 (tel: 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level 7 of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Centre. Children’s play areas are located near gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.

The PCCW Business Centre is located in the Departures check in hall; services include fax facilities and mobile telephone hire. Further conference and business facilities are available from the Plaza Premium Lounge in the west hall (tel: 2261 2622) and east hall (tel: 2261 2668), as well as the Regal Airport Hotel (tel: 2286 8888). There are several airline lounges, and a number of multimedia lounges are available airside for departing passengers. The huge Asia World Expo convention and exhibitions complex (tel: 3606 8828; website: www.asiaworld-expo.com) is located adjacent to the airport.

The airport is fully accessible for disabled travellers. There are plenty of wheelchair-accessible toilets, lifts, ramps and escalators around the airport and Ground Transportation Centre. Car park spaces reserved for disabled drivers are available in car parks 1 and 4. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel. For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: 2261 2727). The terminal shuttle train is also wheelchair-accessible. Escalators and walkways have audio warning signals, while lifts, toilets and telephones have Braille signs. Tactile path guides and induction loops are installed at various points.

The Regal Airport Hotel (tel: 2286 8888; website: www.regalairport.com) is connected to the passenger terminal by a covered walkway. Information counters and a booking service, operated by Hong Kong Hotels Association (tel: 2383 8380 or 2769 8822; website: www.hkta.org/hkha), can be found in the Arrivals hall. Airport Express Line rail ticket holders can catch a free Airport Express shuttle bus to many hotel destinations from either Kowloon or Hong Kong stations.