Frankfurt Airport Guide (FRA)

Frankfurt Airport

60547, Frankfurt am Main, Germany

FRA

49

(069) 6900 or (01805) 372 4636

None

info@fraport.de

2

GMT + 1 (GMT + 2 from last Sunday in March to the Sunday in October)

The airport is located 12km (8 miles) southwest of Frankfurt city centre.

Frankfurt Airport, whose Terminal 1 welcomed its billionth passenger in July 2007, has embarked on a massive €3.4 billion expansion plan, which will be in progress for the coming two decades and more. New developments will include construction of a third terminal, eventual addition of a third runway, and a maintenance facility for the A380 Airbus.

Free Sky Line shuttle trains run between Terminal 1 and Terminal 2 (journey time - 2 minutes). Free shuttle buses can also be found by the roadside outside each terminal.

The airport is directly linked to the A3 (Cologne-Munich) and A5 (Hanover-Basel) motorways, which border the airport’s eastern and northern boundaries and meet up at the Frankfurter Kreuz junction for access to the airport on the federal road B43. The A67, serving destinations in the south, connects with the A5.

A total of 15,000 parking spaces are available. Each of the terminals has a multi-storey car park and/or an underground car park providing direct access to the terminal 24 hours a day (tel: (069) 6907 8888). Passengers should follow the ‘P’ signs; P1, P2, P3, P4 and P5 serve Terminal 1 parking, while P8 and P9 are for Terminal 2. Substantial discounts apply for parking booked in advance. There are also reserved parking spaces for women drivers in the Terminal 1 parking facilities (P1, P4 and P5) and a secure car park, also at Terminal 1, offered by the Airport Car Service (tel: (069) 690 27901; website: www.acs-airport.de).

Car hire is available from Alamo, Avis, Budget, Europcar, Hertz, National and Sixt, with offices located in Terminal 1, Arrivals hall A and in Terminal 2 on level 3.

Rail: Frankfurt airport has two passenger railway facilities. The Regional Train Station (platforms 1-3) is located beneath Terminal 1. From here, S-Bahn commuter trains (lines S8 and S9) depart for central Frankfurt and the Hauptbahnhof (central station). Trains also run to Offenbach and Hanau, and to Rüsselsheim, Mainz and Wiesbaden. RegionalExpress (RE) and StadtExpress (SE) trains serve many other destinations. The AIRail Terminal long-distance train station (platforms 4-7) is linked via a connector building to Terminal 1. From here, a number of high-speed ICE trains depart to the central stations of Cologne (journey time - 1 hour) and Stuttgart (journey time - 75 minutes), with connections further afield in Germany and across Europe. Services are operated by Deutsche Bahn (tel: (01805) 221100 or 11861 or 0800 150 7090; website: www.bahn.de).
Road: Bus: Regular buses stop at the bus station in front of the Terminal 1 Arrivals hall, and at the bus bay in front of the Arrivals/Departures halls of Terminal 2. Bus 61 serves Frankfurt-Südbahnhof, bus 900 serves Obertshausen Bahnhof and bus 73 serves Kelsterbach, while the Darmstadt Airliner runs to Darmstadt. There are also Lufthansa bus lines to Hahn Airport, Heidelberg, Mannheim and Strasbourg, stopping in front of Arrivals Hall B, Terminal 1.
Taxi: Taxis are readily available outside both terminals (journey time to the city centre - 20-30 minutes dependent on traffic).

Regional public transport is run under the auspices of Rhein-Main-Verkehr (tel: (01805) 768 4636; website: www.rmv.de), comprehensive bus and rail service information is available on its website.

Airport information desks are located in the Arrivals and Departures halls of both terminals. They are staffed 24 hours a day. There are also several touch-screen info-terminals situated throughout both terminals.

Money and communications: Numerous banks, bureaux de change and ATMs are available in Terminals 1 and 2. A number of major German banks offer a comprehensive range of domestic and international banking services at their branches in the Frankfurt Airport Centre (FAC) opposite Terminal 1. Postal services are available throughout the airport. 3C Communications provide 24-hour credit card phones and faxes, plus Internet access. Deutsche Telekom also provides Internet ports at some gates.
Eating and drinking: Restaurants, bars and cafés can be found in all terminal areas, some of which are open 24 hours.
Shopping: There are over 130 shops at the airport, including fashion boutiques, duty-free, travel agencies and newsagents.
Luggage: An escort and porter service is available (tel: (069) 6902 2122/1300). Transport boxes and crates for bulky luggage are available at the FGS airport baggage service in the Arrivals hall B of Terminal 1 and the Arrivals hall E of Terminal 2; reservations should be made in advance (tel: (069) 6905 1211).The lost property office is situated on the first level of Terminal 1 (tel: (069) 6906 6359). Trolleys are available. 24-hour left luggage facilities are available in both terminals (tel: (069) 6907 3277).
Other facilities: The airport has pharmacies and a 24-hour medical clinic in Terminal 1. There are various children’s play areas, baby change rooms and buggy hire at the left-luggage offices in both terminals.

The Airport Conference Centre (tel: (069) 6907 0500; website: www.acc-frankfurt.de) in Frankfurt Airport Centre, across a pedestrian bridge from Terminal 1, offers 28 conference rooms for up to 200 people, audiovisual equipment, Internet access, secretarial services, interpreters, office supplies, videoconferencing and catering. There are also presentation rooms for hire in Terminal 2 (tel: (069) 6907 0291). Many of the major airlines have executive lounges and the airport’s Europe City Club lounge, located on level 3 of Terminal 1, is open to all for a fee.

Facilities for disabled passengers include elevator and ramp access throughout the two terminals, automatic doors, adapted telephones and washrooms. Disabled passengers should inform their airlines of any assistance required prior to travel. The Fraport arrival service provides waiting rooms for disabled passengers (tel: (069) 6907 1276). The passenger transport company Behinderten – und Krankentransport Kaster (tel: (060) 7481 4544) offers transport services for disabled travellers to/from the airport. Reserved parking is available. The Sky Line shuttle train is wheelchair accessible, while electric buggies are available in both terminals. A wheelchair-accessible bus service, equipped with an ambulance lift runs daily; a door-to-door transport service is also offered (tel: (069) 979 8770). Wheelchair accompaniment servces are available, for example from the long-distance rail station to check-in (tel: (069) 6906 6666).

There are about 25 hotels either close to the airport or offering a free shuttle service, including the Steigenberger Airport Hotel Frankfurt (tel: (069) 69750; website: www.airporthotel.steigenberger.de). The Sheraton Hotel (tel: (069) 69770; website: www.starwoodhotels.com) is linked to Terminal 1 via a covered walkway. Other options exist within a short distance of the terminals, among them NH Frankfurt Airport (tel: (061) 079 380; website: www.nh-hotels.com) and the Intercity Hotel at Cargo City Süd (tel: (069) 697 099; website: www.frankfurt-airport.intercityhotel.de), There are numerous hotels within a 10km (6 mile) radius of the airport, representing most of the major international chains, many of which provide a free shuttle service to and from the terminals. There are direct telephone links to the hotels at the bus stops outside the Arrivals area A of Terminal 1 and outside area E at Terminal 2.