Mumbai Airport Guide (BOM)

(Mumbai) Chhatrapati Shivaji International Airport

Mumbai 400 099, India

BOM

91

(022) 2626 4000 (domestic terminal) or 2681 3000 (international terminal)

None

Via the airport's website

2

GMT + 5.5

The airport terminals are located 26-30km (16-19 miles) north of Mumbai.

A new terminal building is planned for completion by 2010. There are also plans to extend the proposed new Mumbai metro line out to the airport.

The airport terminals are spread over two different locations 4km (2.5 miles) apart in the north of Mumbai. Terminal 2 is located at Sahar, and deals with international flights. Terminal 1, which deals with domestic flights only, is located at Santa Cruz. Free inter-terminal coach services transfer passengers between the terminals every 20 minutes during the day.

The airport is well signposted from Mumbai.

Car parking is available at both terminals. There are some 3,600 spaces in total, with premium and standard car parks available at both terminals.

Car hire companies are operated by private agencies and can be found in the Arrivals halls of both terminals.

Rail: A railway reservation counter is situated in Terminal 2, for connections to the metro rail system; trains run to the nearby airport Mumbai CST Terminus (formerly known as the Victoria Terminus) and Churchgate for connections to Mumbai and destinations throughout India.
Road: Bus: A city bus service to Mumbai and a pre-paid coach service to destinations in the southern states are available. Intercity coach services can be booked in the Arrivals areas of Terminal 2.
Taxi: Pre-paid taxis, metered taxis and motor rickshaws are available at the airport (journey time to the city centre - 90-180 minutes).

A meet and greet counter is located in Terminal 1B. There are also tourist information counters.

Money and communications: Telecommunications centres, offering telephones, fax, Internet and photocopying, are located in both terminals. There are also telephones, hotel reservation counters, bureaux de change, ATMs and postal services throughout both terminals. Wireless Internet access is available free of charge in both terminals.
Eating and drinking: There are restaurants, snack bars, tea, cold drinks and coffee vending booths, bars, ice cream and chocolate shops at the airport. A cyber cafe is also available.
Shopping: Duty-free is available in Terminal 2. There is also a pharmacy at the airport.
Luggage: Left-luggage facilities are available in both terminals.
Other facilities: These include First Aid and medical services, child care rooms and special snoozer chairs.

There is a business centre and executive lounges in the Departures areas of both terminals. Facilities include Internet access, a fax machine and a shoe polishing machine. Airlines provide business class lounges and there is a designated executive lounge. There are also extensive conference and banqueting and business facilities available at the nearby Leela Kempinski Hotel (tel: (022) 6691 1234; website: www.theleela.com).

There are lifts between floors, as well as disabled toilets and disabled parking at the airport. Wheelchairs are also available from the airlines on request; passengers requiring special assistance should inform their airline prior to travel. Free assistance to disabled passengers is available.

The Leela Kempinski Hotel (tel: (022) 6691 1234; website: www.theleela.com) is 1.5km (1 mile) from Terminal 2 and 7km (4 miles) from Terminal 1. The hotel runs a shuttle service to/from the airport. Other nearby hotels with a courtesy shuttle service include the Orchid Ecotel Hotel (tel: (022) 2616 4040; website: www.orchidhotel.com) and the Midland Hotel Mumbai (tel: (022) 2611 0414; website: www.hotelmidland.com). Accommodation can be booked at the airport; passengers can also arrange to be picked up and taken to their destination.